Frequently
Asked
Questions
What sets your concierge service apart?
Our concierge service is tailored to meet your unique personal and household needs. We act as your reliable support system, handling a wide range of tasks—from grocery shopping and home checks to managing renovations and planning events. Our goal is to simplify your life and give you more time to enjoy what matters most.
Are you insured?
Absolutely, we are fully licensed and insured. We recognize that your home is not just a property; it's a valuable investment and a personal sanctuary. We prioritize your trust and ensure that our services are conducted with the utmost professionalism, security, and confidentiality.
How is pricing structured?
We understand that each client’s needs are unique, and our pricing reflects that. Following an initial consultation to assess your specific requirements, we will recommend a suitable package. Our billing can be based on an hourly rate or a fixed monthly fee, depending on the number of hours you choose to commit to our services.
Do you offer hourly services on an a la carte basis?
Yes! Please contact us to discuss.
What do your service packages typically include?
We have found that recurring monthly packages, starting with a minimum commitment of 10 hours, ensure your home receives consistent and dedicated attention. These packages are designed to cater to your specific needs and can be adjusted as necessary.
What if I need a service that isn’t listed on your website?
We welcome unique requests! While our website outlines our core services, we are open to accommodating special needs. If we cannot fulfill your request directly, we will gladly connect you with a trusted solution. Please reach out to discuss your specific requirements.
How are your vendors chosen?
We are diligent in choosing our trades and contractors, ensuring they are trusted professionals with a proven track record of excellence in high-end homes. Each service provider undergoes a comprehensive vetting process to ensure they adhere to our stringent standards of quality, efficiency, and competitive pricing.
Do you manage vacation rental properties?
Yes, we can assist in preparing your home for vacation rental, overseeing its maintenance, and providing luxury concierge services for your guests during their stay. However, please note that we do not handle rental listings, financial management, or guest communication at this time.